The Build Shop® Privacy Policy

1. Introduction

At The Build Shop®, we recognise that your privacy is important and are committed to protecting your personal information with the highest level of care and responsibility. This Privacy Policy explains how we collect, use, process, store and safeguard your personal information when you visit our website, create an account, place an order, subscribe to our newsletter or otherwise interact with our business.

By using our website or providing us with your personal information, you acknowledge that you have read and understood this Privacy Policy and consent to the collection and processing of your information in accordance with applicable South African legislation.

2. Our Commitment to Privacy

The Build Shop® is committed to respecting and protecting the privacy of every customer. We understand the importance of responsible data handling and have implemented appropriate administrative, technical and organisational measures to ensure personal information is processed lawfully, fairly and transparently.

We are committed to conducting our business in accordance with the Protection of Personal Information Act, 4 of 2013 (POPIA), together with any other applicable legislation governing the protection and processing of personal information within the Republic of South Africa.

3. Information We Collect

We collect only the information reasonably necessary to provide our products and services. Depending on your interaction with our website, this may include your name, billing and delivery addresses, email address, telephone number, company information, payment information, order history, communication preferences and any information you voluntarily provide when contacting us or requesting assistance.

We may also collect limited technical information relating to your visit, including browser type, device information, IP address, pages visited and website usage data to improve the functionality, security and performance of our website.

4. How We Use Your Information

Personal information is collected solely for legitimate business purposes. This includes processing and fulfilling orders, arranging deliveries, communicating with customers, responding to enquiries, providing customer support, administering customer accounts, processing payments, issuing invoices, complying with legal obligations and improving our products, services and overall customer experience.

Where you have chosen to subscribe to our newsletter or marketing communications, we may use your email address to provide updates, product announcements, promotions or other relevant information. You may unsubscribe from these communications at any time.

5. Protection of Personal Information

The Build Shop® takes the protection of personal information seriously. We implement reasonable technical and organisational safeguards designed to protect personal information against unauthorised access, loss, misuse, alteration, disclosure or destruction.

While no online platform can guarantee absolute security, we continuously strive to maintain appropriate security measures and industry best practices to safeguard the information entrusted to us.

6. Sharing of Personal Information

The Build Shop® does not sell, rent or unlawfully disclose personal information to third parties. We respect our customers' privacy and only share personal information where reasonably necessary to provide our services, fulfil customer orders, process secure payments, arrange deliveries, comply with legal obligations or where you have expressly provided your consent.

Where trusted third-party service providers are engaged to assist with payment processing, logistics, website hosting or other operational services, they are required to process personal information responsibly and only for the purposes necessary to perform those services.

7. Cookies and Website Technologies

Our website makes use of cookies and similar technologies to improve functionality, enhance website performance, remember user preferences, analyse website traffic and provide a better browsing experience. Cookies do not provide us with unrestricted access to your device or personal files.

Further information regarding our use of cookies can be found in our dedicated Cookie Policy, which should be read together with this Privacy Policy.

8. Data Retention

Personal information is retained only for as long as reasonably necessary to fulfil the purposes for which it was collected, comply with legal, accounting and taxation requirements or resolve disputes where applicable. Once information is no longer required, we take reasonable steps to securely delete, destroy or anonymise it in accordance with applicable legal requirements.

9. Your Rights

Subject to applicable legislation, you have the right to request access to your personal information, request corrections where information is inaccurate or incomplete, object to certain forms of processing where permitted by law and request the deletion of personal information where appropriate. Certain requests may be subject to legal or regulatory requirements requiring us to retain specific information.

10. Compliance with POPIA

The Build Shop® is committed to processing personal information responsibly and in accordance with the principles established under the Protection of Personal Information Act, 4 of 2013 (POPIA). We continually review our internal processes and procedures to ensure that customer information is handled lawfully, securely and transparently while respecting the privacy rights of every individual.

11. Changes to this Privacy Policy

The Build Shop® reserves the right to amend or update this Privacy Policy from time to time to reflect changes in legislation, technology, business operations or industry best practices. Any revised version will be published on this website together with the updated revision date.

12. Additional Information

Should you require additional information regarding this Privacy Policy or the manner in which The Build Shop® processes personal information, please contact us at info@thebuildshop.co.za. We will make every reasonable effort to respond to your enquiry promptly and provide any clarification you may require.