The Build Shop® Delivery Information

1. Introduction

At The Build Shop®, we understand that reliable delivery is an essential part of providing a complete and professional customer experience. We are committed to ensuring that orders placed through our online store are processed, prepared and delivered efficiently through trusted logistics partners operating throughout South Africa.

This Delivery Information page explains our delivery processes, courier arrangements, estimated delivery timeframes, tracking procedures, delivery requirements and other important information relating to the fulfilment of customer orders. Our objective is to provide clear expectations regarding the delivery journey from the moment an order is placed until it reaches the customer.

While The Build Shop® endeavours to ensure that all deliveries are completed within the estimated timeframes provided, certain circumstances outside of our reasonable control may affect delivery schedules. These circumstances may include courier delays, adverse weather conditions, industrial action, public holidays, road disruptions, supplier delays or other events affecting logistics networks.

2. Delivery Coverage

The Build Shop® provides nationwide delivery throughout the Republic of South Africa. Orders may be delivered to residential addresses, commercial addresses, construction sites or other suitable delivery locations provided by the customer during the checkout process.

Delivery availability and service levels are dependent on the coverage areas, operational capabilities and delivery networks of our appointed courier partners. While we make every reasonable effort to accommodate deliveries across South Africa, certain locations may be subject to additional requirements or extended delivery periods.

Customers located in remote, rural or outlying areas should be aware that additional transit time may apply due to the distance from major courier distribution centres and the frequency of deliveries available within those regions.

3. Courier Partners

The Build Shop® utilises trusted third-party courier and logistics partners to facilitate the safe and efficient transportation of customer orders. Our primary courier partners include The Courier Guy and DPD Laser, both of which operate established delivery networks throughout South Africa.

The courier partner selected for an order may vary depending on factors including delivery location, product dimensions, shipment requirements, service availability and operational considerations. The Build Shop® reserves the right to select the most appropriate logistics provider to complete a delivery.

The courier partner responsible for your shipment will be communicated to you once your order has been prepared, booked for dispatch and allocated for collection or delivery.

4. Order Processing

Orders are processed once payment has been successfully confirmed and all required order verification procedures have been completed. Processing includes confirming product availability, preparing items for shipment, completing any required packaging procedures and arranging collection with the selected courier partner.

The Build Shop® endeavours to prepare and dispatch orders as quickly as reasonably possible. However, processing times may vary depending on product availability, order volume, seasonal demand, promotional periods, public holidays or circumstances requiring additional preparation before dispatch.

Customers should note that order processing time and delivery transit time are separate stages of the fulfilment process. The delivery timeframe begins once the order has been dispatched and collected by the relevant courier partner.

5. Delivery Timeframes

Under normal operating conditions, standard delivery is estimated to take between 3–7 working days from the date that your order has been dispatched and collected by the courier partner.

Delivery timeframes provided by The Build Shop® are estimates only and are based on standard courier operating conditions. While we make every reasonable effort to ensure prompt delivery, final delivery timing is determined by the courier network responsible for transporting your order.

Delivery delays may occur due to circumstances beyond the reasonable control of The Build Shop®, including but not limited to severe weather conditions, flooding, industrial action, strikes, protests, road closures, public holidays, courier network disruptions, supplier delays or other unforeseen logistical challenges.

Customers located in remote or outlying areas should allow additional transit time where applicable, as these areas may require additional routing through regional courier facilities before final delivery can take place.

6. Order Tracking

Once your order has been processed, booked with the applicable courier partner and collected for delivery, tracking information will become available. The courier partner will issue a waybill or tracking number which can be used to monitor the progress of your shipment.

Where The Courier Guy has been selected as the courier partner, customers may track their shipment by visiting The Courier Guy tracking portal and entering the waybill number provided for the order.

Where DPD Laser has been selected as the courier partner, customers may track their shipment by visiting the DPD Laser tracking portal and entering the applicable waybill number.

Tracking information may not become immediately available after dispatch, as courier systems require time to register the shipment and update the first movement scan. Customers should allow reasonable time for tracking information to reflect after collection.

7. Delivery Requirements

Delivery requirements may differ depending on the courier partner responsible for transporting your order. Customers are responsible for ensuring that the delivery address provided during checkout is accurate, complete and suitable for receiving deliveries.

Where required by the courier partner, a responsible person must be available at the delivery address to receive and acknowledge receipt of the order. This may include signing for the delivery or providing confirmation of receipt in accordance with the courier's standard procedures.

If no authorised person is available to accept delivery, the courier partner may attempt a further delivery, contact the recipient to arrange an alternative delivery time or return the shipment to their facility in accordance with their applicable procedures.

Customers remain responsible for ensuring that delivery instructions, access requirements, contact details and any relevant information required for successful delivery are provided accurately at the time of placing an order.

8. Delivery Costs

Delivery charges are calculated automatically during the checkout process before payment is completed. The delivery cost applicable to your order will depend on various factors, including the delivery destination, product dimensions, shipment weight, packaging requirements and the courier service selected.

Customers will be able to review the applicable delivery charges before completing payment. The Build Shop® does not process orders without providing the customer with visibility of the applicable delivery costs at checkout.

Customers who select the Store Pickup option during checkout will not be charged any delivery fees. Store Pickup availability is subject to the applicable collection requirements and operating procedures communicated by The Build Shop®.

9. Delayed Deliveries

The Build Shop® works closely with its courier partners to ensure that deliveries are completed efficiently and within the estimated delivery timeframes provided. However, courier transportation involves third-party logistics networks and certain delays may occur despite reasonable efforts being made to prevent them.

Delays caused by circumstances outside of The Build Shop®'s reasonable control shall not constitute a breach of these delivery terms. Such circumstances may include adverse weather conditions, natural events, public holidays, strikes, protests, civil disruptions, road closures, courier operational challenges or other events affecting transportation networks.

Where a significant delay occurs and information becomes available from the courier partner, The Build Shop® will make reasonable efforts to assist customers by providing available updates and supporting communication with the relevant logistics provider.

10. Damaged Deliveries

The Build Shop® takes reasonable care to ensure that products are appropriately packaged before being handed over to the selected courier partner. However, damage may occasionally occur during transportation due to circumstances within the courier network.

If an order arrives damaged, customers should notify The Build Shop® as soon as reasonably possible after receiving the delivery so that the matter can be investigated with the relevant courier partner and an appropriate resolution can be determined.

Customers should retain all packaging materials and, where possible, provide photographs of the outer packaging, shipping labels and damaged products. This information assists with courier investigations and allows The Build Shop® to resolve delivery-related issues as efficiently as possible.

Damaged deliveries will be handled in accordance with applicable consumer protection requirements and our Refund & Returns Policy.

11. Incorrect Deliveries

In the unlikely event that you receive a product that differs from the item ordered, please contact The Build Shop® as soon as reasonably possible after delivery so that the matter can be reviewed and corrected.

Where an incorrect delivery has occurred due to an error on the part of The Build Shop®, we will arrange the necessary steps to return the incorrect product and provide the correct item in accordance with our Refund & Returns Policy.

Customers should not return products without first contacting The Build Shop® and receiving confirmation regarding the applicable return process. This ensures that returns are handled correctly and efficiently.

12. Customer Responsibilities

Customers are responsible for ensuring that all delivery information supplied during checkout is accurate and complete. This includes the delivery address, contact details, recipient information and any additional instructions required to facilitate successful delivery.

The Build Shop® cannot accept responsibility for delays, failed deliveries or additional courier charges resulting from incorrect, incomplete or inaccurate information supplied by the customer.

Customers are also responsible for inspecting deliveries upon receipt and notifying The Build Shop® promptly where any concerns relating to damage, shortages, incorrect products or delivery issues are identified.

13. Courier Liability and Third-Party Services

Courier partners and logistics providers operate independently from The Build Shop® and remain responsible for their own transportation networks, operational procedures and delivery processes.

While The Build Shop® selects reputable courier partners and endeavours to work with reliable service providers, we cannot guarantee uninterrupted courier operations or accept responsibility for circumstances arising solely from third-party logistics providers.

Where delivery issues occur, The Build Shop® will make reasonable efforts to assist customers in communicating with the relevant courier partner and obtaining available information regarding the shipment.

14. Additional Information

Should you require additional information regarding our delivery process or any of our policies, please contact us at support@thebuildshop.co.za. We will make every reasonable effort to respond to your enquiry promptly and provide any clarification you may require.